Refund Policy

This Refund Policy describes the circumstances under which Froiden Technologies Private Limited ("Froiden", "we", "us", "our") may issue refunds for Spryn Cloud subscriptions and Spryn Self-hosted licenses. By purchasing a paid plan or license, you agree to this policy and our Terms of Service.

1. Overview

Except as described below or as required by applicable law, fees paid for Spryn are non-refundable. Cloud subscriptions and Self-hosted licenses are covered separately in this policy.

2. Self-hosted Licenses

Spryn Self-hosted is a one-time license purchase. You may request a full refund within 7 days of purchase only if one of the following applies:

• The downloaded Self-hosted application does not match the demo or product experience shown on spryn.io (for example, material features present in the demo are missing from the download); or
• A new version of the application that should be available to license holders is not available for download.

Refund requests under this section must be submitted within 7 days of your purchase date. Outside these conditions—or after the 7-day window—Self-hosted license fees (including optional add-ons such as installation or server setup) are non-refundable, except as required by law or agreed by us in writing.

3. Cloud Subscriptions — Money-Back Guarantee

Spryn Cloud subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your plan). For first-time paid Cloud subscriptions, we offer a 14-day money-back guarantee. If you are not satisfied with Spryn Cloud, you may request a full refund within 14 days of your initial payment. This guarantee applies only to your first paid subscription period and does not apply to renewals, upgrades, or subsequent purchases.

4. Cloud Cancellations

You may cancel your Cloud subscription at any time. Cancellation stops future renewals; you will retain access to paid features through the end of your current billing period. Canceling does not entitle you to a refund for the unused portion of the current period, except under the money-back guarantee in Section 3 or as otherwise required by law.

5. Cloud Plan Changes and Downgrades

If you upgrade your Cloud plan, any additional charges are generally non-refundable. If you downgrade, the change typically takes effect at the next billing cycle; we do not refund the difference for the remaining time on a higher-tier plan unless required by law or agreed by us in writing.

6. Exceptions

We may, at our sole discretion, issue a partial or full refund in exceptional cases—for example, prolonged service unavailability attributable to us, duplicate charges, or billing errors. Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws.

7. How to Request a Refund

To request a refund, contact us via our contact page with your account or purchase email, invoice or payment reference, and a brief description of your request (including, for Self-hosted, which condition in Section 2 applies). Eligible refunds are typically processed within 10 business days to the original payment method. Timing may vary depending on your bank or payment provider.

8. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of paid services after changes constitutes acceptance of the revised policy.